Common Questions regarding Santa Specials

Arrival and Seating

The coach doors will open 15 minutes before departure. Santa suggests you are on the platform awaiting the opening of these doors. Please note Santas train is unable to wait for late arrivals due to timetable scheduling.

Even though your ticket states a specific carriage, WE RUN ON A FIRST COME FIRST SERVED BASIS which means there are seats for everyone. If you would like to sit in a specific carriage we suggest you arrive in plenty of time, as if you arrive with only a few minutes to spare we cannot guarantee your group will be seated together.


Journey Time

Santas train will take up to one and a half hours depending on the number of children on board. Santa will not let the train back to Cranmore Station until he has seen all the children and he asks for your patience if you are seen at the beginning of the trip.


Santa Programme of Events

As Santas train departs, each child in turn will be asked to visit Santa in his grotto. While this is happening Santas helpers will bring mulled wine and mince pies for adults (tea and coffee available on request)and children will be offered a drink of squash and a biscuit (water available on request).

During your journey Santa has an entertainer going through the train for you to enjoy whilst you await for your turn. There will also be a quiz and colouring for the children to do. Santas helpers will also be holding a daily raffle for a festive hamper on each train.


Santas Frequently Asked Questions

Q Is there a toilet on board

Yes, the train has toilet facilities, these are limited and you may find a queue, however, the platform and station building has toilets before and after your trip.

Q I am too hot/cold, are there any heating controls

Yes. Each carriage has temperature controls. Please ask a member of staff for assistance if necessary.

Q I have a question or issue

Please speak to one of our staff, we are more than happy to help.


Our Shop & Restaurant will be open 10.00 am to 4 pm

Our restaurant will be serving hot and cold foods and our shop will be open for last minute presents. We stock ESR memorabilia, biscuits, books, DVDs, mugs, calendars, puzzles, tea towels, fridge magnets, badges, Big Jig railway toys, Thomas and much more

Santa hopes you will have a wonderful time with him at the East Somerset Railway